Melbet Rules and Regulations in India

1) Acceptance of these Terms

By using the services, you confirm that you have read these Terms and Conditions and agree to be bound by them, along with any rules shown in the bet slip, event pages, bonus terms, and payment pages. These Terms apply to all visitors and registered users accessing the platform in India.

2) Eligibility, registration, and account requirements

You may register and use an account only if:

• You are at least 18 years old, or the higher legal age required in your state or union territory.
• You have legal capacity to enter into a binding agreement.
• You use the services only where betting and related gaming activity is allowed for you under applicable Indian law and local regulations.
• You register with accurate, complete, and up to date information, including your name, date of birth, address, mobile number, and email address.

One person may hold only one account unless the platform expressly permits more. Accounts are personal. You must not sell, transfer, or share your account, or allow any other person to use it.

3) Your obligations when you use the services

You agree to:

• Keep your login credentials confidential and use strong password practices.
• Ensure the payment methods used are in your name, unless the platform expressly allows another arrangement after checks.
• Place bets only for your own account and not as an agent or intermediary.
• Avoid any attempt to manipulate odds, exploit errors, interfere with an event market, or misuse bonuses.
• Follow all instructions and notices displayed during registration, deposits, withdrawals, and bet placement.

4) Changes to Terms, services, and platform rules

Melbet may update these Terms, platform rules, and service features to reflect legal requirements, security needs, operational changes, and risk management. Updated terms apply once published on the site or app. Continued use after publication counts as acceptance. If you disagree with changes, you must stop using the services and request withdrawal of any available balance, subject to verification and applicable restrictions.

5) Intellectual property and content protection

The platform, including its software, design, logos, data feeds, event information, odds presentation, text, and graphics, is protected by intellectual property rights. You may view and use content for personal, non commercial use connected to your account. You must not copy, scrape, reverse engineer, republish, or distribute content without written permission.

6) Errors, service availability, and technical issues

The services may be interrupted due to maintenance, connectivity issues, device limitations, or third party failures. Reasonable steps are taken to maintain availability, but uninterrupted access cannot be guaranteed. If a technical issue affects bet placement, settlement, account display, or payments, the platform may investigate and apply corrective measures consistent with these Terms, including bet voiding or settlement adjustment where appropriate.

7) Liability limitations

To the maximum extent permitted by applicable law:

• The services are provided on an "as available" basis.
• Melbet is not liable for losses caused by your device, internet connection, unauthorised access caused by your failure to protect credentials, or third party actions outside reasonable control.
• Liability for indirect or consequential loss, including loss of profit, is excluded where legally permitted.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

8) Suspension, restriction, and account closure

Account restrictions may apply to protect users and meet legal and compliance duties. Actions may include verification requests, deposit or withdrawal limits, bet restrictions, suspension, or closure. Common reasons include:

• Incomplete or failed identity checks.
• Chargebacks, disputed payments, or suspected unauthorised transactions.
• Signs of fraud, collusion, multi accounting, or bonus abuse.
• AML concerns or suspicious activity indicators.

If your account is closed, settlement of open bets and withdrawals of remaining funds are handled under these Terms and subject to verification, compliance checks, and any lawful удерж or freeze requirements.

9) Governing law and disputes

These Terms operate alongside applicable laws relevant to your use in India. If a dispute arises, you should contact support with details of the account, bet, event, and timestamps shown on the platform. Internal review records, including logs, may be used to assess disputes. Any mandatory rights you have under applicable law remain unaffected.

1) Eligibility to place a bet

You may place a bet only after successful registration and any required account checks. Additional verification may be required before you can place bets, access certain event markets, claim bonuses, or withdraw funds.

2) Placing bets and acceptance

• A bet is considered placed only after it is confirmed in your account history.
• Display of odds or a bet slip entry does not guarantee acceptance.
• Bets may be rejected if odds change, markets suspend, maximum exposure limits are reached, or risk controls apply.

If a bet is not accepted, it will not appear as accepted in your account history and no stake will be deducted for that rejected bet.

3) Odds, market changes, and event information

• Odds may change at any time before acceptance.
• Market availability can change due to event conditions, late updates, official data feed corrections, or integrity reviews.
• Event times, participant names, and statistics are presented for convenience and may be corrected. Official sources used for settlement take precedence.

4) Minimum and maximum stake rules

Minimum and maximum bet amounts depend on the sport, event, market type, and your account risk profile. These limits are shown in the bet slip or market rules. The platform may apply:

• Per bet stake limits.
• Maximum winnings limits for a bet or combination.
• Market and account exposure limits.

5) Settlement, wins, losses, and calculation

• Settlements follow the specific market rules shown on the platform and official results.
• Winnings are calculated based on the stake, accepted odds, and settlement outcome. If a bet loses, the stake is lost.
• For combination bets, if one selection is voided, the combination may be recalculated according to the product rules displayed.

6) Voided bets, cancellations, and obvious errors

A bet may be voided or cancelled in cases such as:

• Event cancellation, abandonment, or significant change in conditions, when market rules require voiding.
• Settlement based on incorrect official results that are later corrected.
• Obvious error in odds, lines, handicaps, or market availability.

If a bet is voided, the stake is returned to your account, unless the applicable market rules specify a different treatment.

7) Betting restrictions and integrity controls

To protect fair play and comply with integrity duties, restrictions may apply, including:

• Limits on specific markets, events, or bet types.
• Delays or additional checks for certain live betting markets.
• Prohibition of collusion, insider information use, or coordinated betting.

If integrity concerns arise, the platform may delay settlement, request information, and apply restrictions pending review.

8) Bonuses linked to betting

If you use a bonus, free bet, or promotional balance, additional bonus terms apply, including wagering requirements, eligible markets, stake caps, odds requirements, and time limits. If bonus terms conflict with these general betting rules, the bonus terms apply for that bonus.

1) General account funding and withdrawals

Deposits and withdrawals are processed only through methods made available on the platform for users in India. You agree that:

• You will use payment methods that you are authorised to use.
• You will keep your payment details accurate and up to date.
• Additional checks may apply before withdrawals, including identity verification and source of funds checks.

2) Available payment methods and possible fees

Available deposit and withdrawal methods may include bank cards, bank transfer, UPI, and other local payment options shown in your cashier page, subject to availability. The platform will show applicable limits, processing times, and any fees charged by the operator. Your bank, card issuer, or payment provider may apply its own charges, currency conversion rates, or transaction limits.

3) Deposit rules and crediting time

• Deposits are credited after successful confirmation by the payment provider.
• If a deposit is marked completed by the provider but not credited, you must provide transaction proof such as reference number, bank statement, or UTR where applicable.
• Deposits may be reversed or placed on hold if they are flagged as disputed, unauthorised, or associated with risk indicators.

4) Withdrawal rules, order of payments, and timeframes

• Withdrawals are processed to verified payment methods, normally prioritising the method used for deposits where required by compliance rules.
• Withdrawal requests may take additional time for manual review, KYC completion, fraud prevention checks, and AML screening.
• Timeframes displayed in the cashier represent processing by the platform and do not include delays caused by banks or payment providers.

5) KYC, AML, and verification requirements

To comply with legal and regulatory obligations, the platform may require verification at registration, before allowing certain services, or before withdrawals. Documents and information may include:

• Proof of identity (such as passport, driving licence, or other accepted ID).
• Proof of address.
• Proof of payment method ownership.
• PAN details where required for verification or compliance checks.
• Source of funds or source of wealth information for risk based checks.

If requested documents are not provided within the specified period, the platform may restrict deposits, withdrawals, and betting services until verification is completed.

6) Chargebacks, reversals, and disputed transactions

You must not request a chargeback or payment reversal without first contacting support to resolve the issue. If a chargeback or reversal occurs:

• The account may be restricted.
• The amount may be deducted from your balance.
• Additional verification may be required.

7) Transaction restrictions and prohibited activity

The platform may refuse, block, or reverse transactions linked to:

• Use of third party payment instruments not permitted under these Terms.
• Attempts to disguise transaction origin or destination.
• Multiple accounts used to cycle deposits and withdrawals.
• Activity indicating fraud, bonus abuse, or AML risk.

8) Cancellations and corrections

A deposit cannot be cancelled after it is successfully processed by the payment provider. A withdrawal request may be cancelled only if the platform shows it as cancellable in your cashier or account page. Corrections may be made for obvious errors, duplicated credits, or settlement adjustments, and the balance may be updated accordingly.

9) Taxes and your obligations in India

You are responsible for understanding and meeting any tax obligations applicable to your betting activity in India, including reporting of winnings where required. If the platform is required by law to withhold or report amounts, it may do so and may request information needed to meet those obligations.

1) Responsible betting and user protection

Betting should remain a form of entertainment and must be kept within limits you can afford. You are responsible for monitoring your activity, including time spent, stake sizes, and losses.

2) Tools to control your play

The platform may offer responsible gambling tools that you can set on your account, including:

• Deposit limits (daily, weekly, or monthly caps).
• Betting limits and stake limits.
• Loss limits.
• Session or time limits.
• Cooling off periods.
• Self exclusion, which blocks access for a chosen period or longer where available.

Some limits may take effect immediately, and others may apply after a short delay to protect you against impulsive changes. Certain changes may require account verification.

3) Self assessment and risk indicators

Self assessment features may help you review patterns such as frequency of bets, chasing losses, or extended sessions. You should treat alerts and indicators as prompts to review your behaviour and set limits.

4) Minors and third party access

You must not allow any person under the legal age to access your account or use the services. You should secure devices and payment instruments to prevent unauthorised betting.

5) Support resources in India

If you feel you may have a gambling related problem, independent support may be available through:

• iCALL (Tata Institute of Social Sciences), counselling support.
• AASRA, emotional support helpline.
• Local mental health professionals and recognised counselling services.

If you request self exclusion or account restriction support, the platform may ask for verification to protect your account and apply the restriction correctly.

1) AML and counter terrorism financing commitment

Melbet applies anti money laundering controls to reduce the risk of money laundering and terrorism financing connected to deposits, withdrawals, and betting activity. These controls may be based on applicable legal duties, licence requirements, and internal risk policies.

2) Know Your Customer checks

Identity verification can be required at registration, before withdrawals, or at any point during account use. Checks may include:

• Identity and age verification.
• Address verification.
• Payment method verification.
• Enhanced due diligence for higher risk profiles, which can include source of funds and source of wealth checks.

3) Transaction monitoring and risk controls

Monitoring systems and reviews may identify patterns such as:

• Unusual deposit sizes or frequency.
• Rapid deposit and withdrawal with limited betting.
• Multiple accounts linked by device, IP, or payment instruments.
• Activity linked to stolen payment instruments or fraud indicators.

The platform may request information and documents to clarify transactions and may set temporary limits pending review.

4) Suspicious activity handling and reporting

If suspicious activity is detected, actions may include:

• Delaying or refusing a transaction.
• Freezing funds or restricting withdrawals pending verification or review.
• Suspending or closing an account.

Where required, reports may be made to competent authorities. The platform may be restricted from informing you about certain reports or investigations.

5) Consequences of AML policy violations

If you breach AML requirements or refuse to cooperate with verification:

• Bets may be voided where permitted by law and platform rules.
• Bonuses may be removed where linked to prohibited activity.
• Your account may be blocked, and balances may be held as required by law.

Any action taken will follow internal review procedures and applicable legal requirements.

1) Personal data collected

The platform may collect and process personal data needed for registration, account security, betting services, payments, and compliance. This can include:

• Identity data: name, date of birth, gender (if requested), and ID details.
• Contact data: email address, mobile number, address.
• Account data: username, login history, preferences, communications.
• Financial data: deposit and withdrawal history, payment method identifiers.
• Technical data: device identifiers, IP address, browser data, cookies, and activity logs.
• Compliance data: KYC documents, verification outcomes, risk assessments.

2) Purposes and legal basis for use

Personal data may be used to:

• Create and manage your account and process bets.
• Process deposits and withdrawals and prevent fraud.
• Meet AML, KYC, and legal compliance obligations.
• Maintain platform security, prevent unauthorised access, and investigate disputes.
• Send service messages related to your account, policy updates, and operational notices.

3) Data sharing and transfers

Data may be shared with:

• Payment providers, banks, and processors for transaction execution.
• Identity verification and fraud prevention providers.
• Sports data providers and integrity monitoring partners where needed for betting services and investigations.
• Regulators, law enforcement, or competent authorities when required by law.

Where cross border transfers occur, appropriate safeguards are applied as required by applicable law and contractual controls.

4) Data retention

Personal data is retained only as long as needed for the purposes described, including legal, accounting, dispute resolution, and AML record keeping requirements. Retention periods may extend after account closure where required.

5) Your rights

Subject to applicable law, you may have rights to:

• Access your personal data and obtain a copy.
• Correct inaccurate or incomplete data.
• Request deletion or restriction where legally permitted.
• Object to certain processing.
• Withdraw consent where processing relies on consent.

Requests can be made through the contact options shown on the platform. Identity verification may be required before actioning a request to protect your account.

6) Cookies and similar technologies

Cookies and similar tools may be used for login, security, performance, and preferences. You can manage cookies through browser or device settings, but some services may not function properly if cookies are disabled.

1) Account security responsibilities

You are responsible for keeping your account secure. You must:

• Use a strong password and keep it confidential.
• Avoid sharing credentials or allowing access through shared devices without safeguards.
• Notify support promptly if you suspect unauthorised access or suspicious account activity.

2) Technical and organisational safeguards

Security measures may include:

• Encryption for data transmission and sensitive account operations.
• Secure storage practices and access controls for systems handling personal data.
• Monitoring for suspicious logins, unusual transaction behaviour, and automated activity.
• Segregation of duties and internal controls for payments and account changes.

3) Two factor authentication and verification prompts

Two factor authentication or step up verification may be enabled for login, withdrawals, password changes, or changes to key account details. If such controls are triggered, you must complete the verification steps before continuing.

4) Security incidents and user notifications

If a security incident affects your account, the platform may restrict access, reset credentials, or pause withdrawals to protect funds. Notifications may be sent through registered contact channels. You must keep contact details accurate to receive these messages.

5) Safe use on your device

You should keep your device secure by updating operating systems and apps, avoiding untrusted networks, and using device level security controls. The platform is not responsible for losses caused by malware or compromised devices outside its control.